Information Security
INFORMATION SECURITY
At Jubilee-Life Mortgage Bank Plc, your security is our top priority. In an increasingly digital world, safeguarding your financial information is more important than ever.
Our Information Security Hub is designed to provide you with essential tips and best practices to protect your account and personal data. Here, you will find practical advice to help you navigate safely through online banking and other financial transactions. Your vigilance, combined with our commitment to security, will help keep your financial information safe and secured.
Protect Your Account: Key Security Tips
Your account security is in your hands. To keep your financial information safe, follow these essential guidelines:
- Keep Your Details Private: Never share your card details, internet banking login credentials, or token information with anyone—whether through phone, SMS, or email. Remember, Jubilee-Life Mortgage Bank Plc will never request this information through any form of communication.
- Guard Your ATM Cards and PIN: Always keep your ATM card secured and never share your Personal Identification Number (PIN) with anyone. Avoid writing down your PIN or storing it with your card. Instead, memorize it for safe use.
- Be Skeptical of Familiar Contacts: Just because you recognize a phone number or email address doesn’t mean it’s trustworthy. Treat unexpected calls or messages with caution and verify their authenticity.
- Protect Your PIN During Transactions: When using an Automated Teller Machine (ATM) or making Point of Sale (POS) transactions, always shield your PIN with your hand or body to prevent others from seeing it.
- Create Strong, Unique Passwords: Use strong and unique passwords for your internet banking and card details, and update them regularly to enhance your security.
- Monitor Your Account Activity: Regularly check your bank statements and transaction history to ensure that all transactions are authorized. If you notice any unfamiliar activity, report it to the bank immediately.
- Stay Informed with SMS Alerts: Subscribe to SMS alerts to receive real-time updates on your account activity via your cell phone or email. This way, you can quickly detect and respond to any suspicious activity.
Recognizing Fraud
Fraudulent activity can take many forms, but it often involves attempts to steal your personal or financial information. Here are some common indicators of fraud:
- Unauthorized transactions: Check your account regularly for any unfamiliar or suspicious charges.
- Unexpected emails or calls: Be wary of unsolicited communications asking for personal information, such as your account number, password, or PIN.
- Unusual login activity: Monitor your account for any unusual login attempts or changes to your account settings.
Fraudulent Emails
Fraudsters often use email as a tool to trick people into revealing personal information or clicking on malicious links. Here are some common types of fraudulent emails:
- Phishing: Emails that appear to be from legitimate organizations, such as banks or credit card companies, but are actually attempts to steal your personal information.
- Spear phishing: Targeted emails are personalized to the recipient, making them more likely to be believed.
- Phishing scams: Emails that offer incredible deals, prizes, or unexpected gifts.
Phishing
Phishing is a type of social engineering attack that attempts to trick people into revealing sensitive information. Phishing emails often contain malicious links or attachments that can infect your device with malware.
- Be cautious of unsolicited emails: Don’t click on links or open attachments in emails from unknown senders.
- Verify the sender’s address: Check the email address carefully to ensure it matches the sender’s legitimate domain.
- Look for suspicious language: Phishing emails often contain grammatical errors or typos.
- Never provide personal information over email: If you receive an email asking for personal information, do not respond. Instead, contact the organization directly using a phone number or address you know is legitimate.
Benefits of Safeguarding Your Account
By taking steps to safeguard your account, you can protect yourself from financial loss and identity theft. Additionally, you can help to prevent fraud and protect other customers.
- Use strong passwords: Create unique, complex passwords for your online accounts.
- Enable two-factor authentication: This adds an extra layer of security to your account by requiring you to provide a code in addition to your password.
- Be cautious of public Wi-Fi networks: Avoid using public Wi-Fi networks for sensitive activities, such as online banking or shopping.
- Keep your software up to date: Install security updates for your operating system and software applications to protect against vulnerabilities.
By following these tips, you can ensure the security of your Jubilee-Life Mortgage Bank Plc account.
